2015- : Technical Writer II

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One Lambda, Inc.  (Thermo Fisher Scientific), West Hills CA

I produce high-quality documentation under strict deadlines for the organ transplant diagnostics community:

  • FDA/GMP documentation for medical devices.
  • SDLC docs: Software Requirements Specifications, Software Design Document, Software Change Request.
  • User-facing documentation: User Manuals, Installation Guides, Release Notes.
  • Software Verification Testing (Azure/DevOps) and UAT/Software Validation docs.
  • Context-sensitive electronic help files (Adobe Robohelp).

Key Results

  • High marks on reviews.
  • Recognized for superior communication, ethics and commitment.
  • Saved $87,496 in document translation costs in 2018.

2013-2014: Technical Writer

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2013: MediaShift, Inc.   – Glendale, CA

Wrote key documents for an innovative advertising startup:

  • Whitepapers and marketing demonstrations of key product offerings
  • Installation manuals, software installation guides, and quick start guides
  • Internal SOPs for monitoring remote and local servers

Key Results:

  • Supported tight delivery schedules for C-level executives
  • Won an award for automating rebranding of 480 documents
  • Documented key technical procedures

2012: Senior Technical Writer

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2012 (Oct-Nov): Sr. Technical Writer for Union Bank, N.A. 
Updated online documentation for 17 mainframe software systems.

Key Results:

     * Identified current system dependencies among banking systems for an executive audience
     * Created a repository of vital facts common to all systems, enabling cross-training of SMEs

2012: Freelance Technical Blogger

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In late 2012, I began publishing technical briefs concerning Internet Security and Google Apps topics for a respected SEO (Search Engine Optimization) company.

2011: Technical Writer / Sales and Marketing Specialist

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 July-October 2011: IQStor Networks, Inc — Newbury Park, CA (Manufacturer of high-density data storage devices)

http://www.iqstor.com/

Key Results:

  • Created new quick start guide for a pioneering high-density disk storage device (up to 1100 Gigabytes).
  • Added advertising copy and improved graphics on the company website.
  • Generated sales leads and e-mail solicitation campaigns using Goldmine software.

2006-2011: Technical Writer / Projects Coordinator

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2006-2011:  Gefen, LLC.

Key Results:

  • Wrote and improved hundreds of manuals, data sheets and web pages for audio/video products.  Added images, diagrams and updates.
  • Was promoted to Technical Writer by the CEO after saving the company publication costs with succinct advertising copy.
  • Streamlined the writing process along with 2 other technical writers.  Established templates and best practices.
  • Helped project managers accelerate the progress of internal projects in multiple departments using a web-based tracking system. Bottlenecks were logged and eliminated. Dependencies on related projects were noted. Efficiency of operations was streamlined.
  • Helped customers choose the right products for their needs, answering pre-sales and technical support inquiries.

Here I show sample manual pages and related material for which I wrote content, including web pages.

2003-2006: Computer Repair Field Technician

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CompuNerds L.A. (2003-2006)
Computer Consultant (2006-present, part-time)

Key Results:

  • Delivered same-day mobile service at hundreds of residential and business locations in the Los Angeles area
  • Kept repair costs down by charging fixed prices for difficult tasks  (broken circuits, large virus infections)
  • Used original and prudent solutions to achieve results on a budget.
  • Helped customers use computers in person. Wrote tutorials.

1996-2003: Operating Systems Analyst II

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CSUN (California State University, Northridge)

From 1996-2003 I supported 40,000 students and staff members at California State University, Northridge (CSUN). I supported both the College of Engineering and Computer Science (CECS) and the Main Campus Data Center (ITR).

Key Results:

  • Saved significant labor of Unix computer administrators and the Help Desk by writing productivity tools in PERL, JavaScript and HTML.
  • Fixed account problems: e-mail, security and data storage / backup issues.
  • Ran a Help Desk. Supported IBM-PC and Unix laboratory computers for staff and students.
  • Sped up computer purchasing and researched large technical purchases.

1990-1996: Software Engineer & Network Manager

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U.S. Deptartment of Energy (1994-1996)
Rocketdyne Division, Rockwell International (1990-1996)

From 1994 to 1996, I ran computers at the U.S. Department of Energy ETEC facility with these Key Results:

  • Substantially improved the operating efficiency of the computer network by upgrading hardware and software on a tight budget.
  • Increased the productivity of 70 scientists and engineers, providing daily computer support in person.

From 1990 to 1993, I contributed at Pratt & Whitney Rocketdyne with these Key Results:

  • Saved costs and promoted mission safety by improving internal software tools in C/C++
  • Helped improve the accuracy and completeness of large-scale technical documents
    • Including Software Requirements Analysis and Functional Specifications (for Military Systems)
  • Increased the productivity of a team of scientists on a Classified computing laboratory.
    • Configured and ran Sun Solaris unix workstations and peripherals such as color printers.
    • Administered detailed security procedures to guard sensitive information.