2006-2011: Gefen, LLC.
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- Writing new manuals
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- Writing Data Sheets
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- Explaining each feature of a complex device
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- Explaining detailed settings
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- Documenting the Manufacturing Process
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- Helping a Customer Buy the Right Products
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- Adding Products to a globally recognized A/V catalog
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- Everyone needs a Safety Plan
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- Writing hundreds of Web Pages
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- Customer Testimonial
Key Results:
- Wrote and improved hundreds of manuals, data sheets and web pages for audio/video products. Added images, diagrams and updates.
- Was promoted to Technical Writer by the CEO after saving the company publication costs with succinct advertising copy.
- Streamlined the writing process along with 2 other technical writers. Established templates and best practices.
- Helped project managers accelerate the progress of internal projects in multiple departments using a web-based tracking system. Bottlenecks were logged and eliminated. Dependencies on related projects were noted. Efficiency of operations was streamlined.
- Helped customers choose the right products for their needs, answering pre-sales and technical support inquiries.
Here I show sample manual pages and related material for which I wrote content, including web pages.
Robert Van den Heuvel, Tech Writer 
I heard of Gefen a while back, and they’re one of the best around and it’s very cool to see you’ve worked for them in the past. You certainly have a lot of potential to work at bigger and better places very soon. I wish you luck!